Breaking the Patchwork Trap: Rethinking Insurance Modernization Beyond Surface-Level Change In today’s insurance landscape, modernization is often framed as a technology upgrade—moving from legacy systems to cloud platforms, replacing outdated interfaces, and enabling APIs. Yet for many U.S. insurers, these efforts fall into what can be called the process patchwork trap: a condition where new systems are layered on top of old logic without truly transforming how decisions...
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